Refund policy
The Daily Woof
243A, Kudamaduwa, Siddamulla, Sri Lanka 10304
Email: thedailywoof.shop@gmail.com
Tel: +94710563080
Website: www.thedailywoof.shop
Effective Date: June 7, 2025
At The Daily Woof, your satisfaction is our top priority. Because we operate as a dropshipping store, our products are shipped directly from our suppliers to you. Please read this policy carefully before placing an order.
1. Eligibility for Returns
We accept return requests under the following conditions:
•The item arrived damaged or defective.
•You received the wrong item.
•The item does not match the product description on our website.
We do NOT accept returns for the following:
•Change of mind or buyer's remorse.
•Items that have been used, washed, or altered.
•Items returned without prior approval from our support team.
•Digital downloads or consumable products.
2. Return Window
Return requests must be submitted within 7 days of the delivery date confirmed by the tracking information. Requests submitted after this period will not be accepted.
3. How to Request a Return
To initiate a return, please contact us at thedailywoof.shop@gmail.com
Include the following in your message:
•Your full name and order number.
•A description of the issue.
•Clear photos or a video showing the defect or wrong item.
Our team will review your request within 3–5 business days and respond with further instructions.
4. Refunds
Once your return is approved:
•Refunds will be issued to your original payment method within 7–14 business days.
•Shipping costs are non-refundable unless the return is due to our error.
•If the item is lost in return transit, we cannot issue a refund.
5. Replacements
In cases where a replacement is more appropriate than a refund (e.g. wrong size sent), we will arrange for a replacement shipment at no additional cost to you. Replacement delivery times may vary depending on supplier stock and your location.
6. Non-Returnable Items
The following categories are not eligible for return under any circumstance:
•Perishable goods.
•Personalised or custom-made items.
•Items marked as final sale at time of purchase.
7. Late or Missing Refunds
If you have not received your refund after 14 business days, please first check your bank account and contact your card provider, as processing times vary. If you still have not received your refund, contact us at thedailywoof.shop@gmail.com
8. Contact Us
For any questions about this policy, please reach out to us:
The Daily Woof
243A, Kudamaduwa, Siddamulla, Sri Lanka 10304
Email: thedailywoof.shop@gmail.com
Tel: +94710563080
Website: www.thedailywoof.shop