Shipping policy
The Daily Woof
243A, Kudamaduwa, Siddamulla, Sri Lanka 10304
Email: thedailywoof.shop@gmail.com
Tel: +94710563080
Website: www.thedailywoof.shop
Effective Date: June 7, 2025
Thank you for shopping at The Daily Woof. As a dropshipping store, all orders are fulfilled and shipped directly from our suppliers to your delivery address. Please review our shipping policy below.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Destinations
We currently ship to the following countries:
•United States of America
•United Kingdom
•Canada
•Australia
If your country is not listed above, please contact us before placing an order to check availability.
3. Estimated Delivery Times
Delivery timeframes are estimates and not guarantees. Actual delivery times may vary due to customs, carrier delays, or other factors outside our control.
United States: 7–20 business days
United Kingdom: 10–20 business days
Canada: 10–25 business days
Australia: 10–25 business days
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. Free shipping may be offered on qualifying orders as part of promotional campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your order through the carrier's website. Please allow 3–5 business days after dispatch for tracking information to become active.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's government. These charges are the sole responsibility of the customer. We are not responsible for delays caused by customs clearance.
7. Lost or Delayed Shipments
If your order has not arrived within 30 business days of the estimated delivery date, please contact us at thedailywoof.shop@gmail.com and we will investigate with the supplier. We will offer a replacement or refund if the shipment is confirmed lost.
8. Wrong Address
Please ensure your delivery address is correct before placing your order. If an incorrect address is provided, we cannot be held responsible for lost or undelivered packages. Additional shipping fees may apply to reship to a corrected address.
9. Multiple Shipments
If you order multiple items, they may be shipped separately and arrive at different times depending on supplier availability. You will not be charged extra for this.
10. Contact Us
If you have any questions about your shipment, please contact us:
The Daily Woof
243A, Kudamaduwa, Siddamulla, Sri Lanka 10304
Email: thedailywoof.shop@gmail.com
Tel: +94710563080
Website: www.thedailywoof.shop